Policy
Please make sure you read our policy in order to avoid any confusion and misunderstandings…
Payment
Cash or Zelle only
Security deposit (for rentals)
A security deposit is required when renting our decorative items or dresses. We will return your security deposit after inspection of the returned item(s).
For decorative item(s) return: Please allow 15-30 minutes after dropping off the items for inspection. If you do not have time to wait, we will Zelle you back your security deposit within 24 hours.
For dresses rental return: We will Zelle you back your security deposit within 24 hours. No exception!
Security deposit amount is based on the value of the item(s). This amount will be communicated to you prior to pick up.
We only accept cash for security deposits, we will not accept any other methods. You will NOT be able to pick up dresses or rental equipment without a security deposit.
Late fees
Please refer to your invoice for pickup and return date. There will be a fee for each day that the item is late.
Damages/Rentals Return
(Such as severe scratches, dents, stains, rips, missing and/or loose beadings, etc.). When item is returned, an evaluation will be done. Any one who returns the item in bad condition will be charged for any of the damages done to the item. That means that their deposit will not be fully refunded.
For decorative items such as traditional trays and tea ceremony setup, please make sure the item(s) is cleaned (same condition when you picked them up) before returning to us. If it is extremely dirty, covered with candle wax, food or etc., you will lose part of your security deposit.
Reservation
A deposit is required to guarantee the availability of an item/service.
The remaining amount will be due 2 weeks (14 days) prior to the event date. If the remaining balance is not paid after 3 email notifications, you will lose your deposit and your reservation will be cancelled.
If your event is within 2 weeks (14 days), you will have to pay the full amount for reservation.
Pickup and return date (for rentals)
Monday: 5pm – 9pm
Tuesday: 5pm – 9pm
Wednesday: 5pm – 9pm
Thursday: 5pm – 9pm
Friday: 5pm – 9pm
Saturday: Appointments Only
Sunday: Appointments Only
Cancellation
Cancellation of any items or services must be done within 7 days after the deposit date for a full refund, otherwise your entire deposit will be forfeited.
If your event date is within 2 weeks (14 days), there will be no refund for cancellation.
Alterations (wedding gowns)
No alterations can be made on any dresses/gowns being rented. Please do not customize our decorative items or any add-ons to our dresses/gowns without our permission.
Wedding Dress FAQs
Find answers to commonly asked questions about our services.
Can I custom order my dress?
Yes you can, let us know 6 months minimum in advanced for the dress to be created and shipped to the U.S.
Does a dress purchase come with a veil?
No it does not, veils are a separate purchase. You can also rent a veil if you do not want to buy one.
What should I bring to my wedding dress appointment?
Bring any undergarments, shapewear, or shoes you plan to wear on your wedding day, along with any accessories you want to try with the dress. It also helps to have an idea of your preferred dress style.
Are dress trial appointment free?
First appointment is free. Follow-up appointments are $50. If you decide to buy/rent a dress from us, the appointment fees will be applied to the dress total cost.
How many dress can I try on during my visit?
Maximum 3 dresses per visit.
Where is it made and is it authentic?
Designed and hand detailed by our famous designer in Vietnam (JoliPoli). Each dress is hand detailed to perfection! Quality is superior and you get what you pay for!
100% authentic from JoliPoli. If you need to verify you can message JoliPoli official page and ask about LNQ dresses.
Makeup & Hair FAQs
Do you offer bridal makeup and hair trials?
Yes, upon request or you can visit our Albums section to see some samples.
Do you travel for on-site makeup services?
Yes, we offer on-site makeup services for the bride and bridal party. Travel fees may apply depending on the location.
How long does bridal makeup take on the wedding day?
Bridal makeup and hair usually takes about 2-3 hours, depending on the complexity of the look. For bridesmaids and others, it typically takes 30-45 minutes per person.